FAQ

Frequently Asked Questions

What is the status of my order?

Once your order is placed, you'll receive a confirmation email. When it's dispatched, we'll send a second email with your tracking number. You can also track your order on our Track Your Order page.

Can I change my order?

We can only make changes to orders that haven't been processed for shipping yet. Please contact us as soon as possible at contato@clhouse.uk and we'll do our best to help.

How do I cancel my order?

Cancellations must be requested within 24 hours of placing your order. After that, your order will have entered processing and we may not be able to cancel it. Please email contato@clhouse.uk promptly.

Do you accept returns?

Yes — we accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please see our Returns & Exchanges Policy for full details.

How do I track my order?

Once dispatched, you'll receive an email with your tracking number. Visit our Track Your Order page to follow your parcel's journey.

Can I change my delivery address?

If your order hasn't been shipped yet, we can update the delivery address. Contact us immediately at contato@clhouse.uk.

Is it safe to pay on your website?

Yes. All payments are processed through PCI-compliant payment providers using industry-standard encryption. Your card details are never stored on our servers.