Returns and Exchanges Policy

Returns & Exchanges Policy

Returns and Exchanges

Our return and exchange policy lasts for 30 days from the date of delivery. If 30 days have passed since your delivery, we regret that we cannot offer you a refund or exchange.

Eligibility for a Return or Exchange

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

A receipt or proof of purchase is required to complete your return or exchange.

How to Request a Return or Exchange

To initiate a return or exchange, please email us at contato@clhouse.uk with your order number and reason for return. We will respond within 1–2 business days with instructions.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven't received your refund, please check your bank account first, then contact your credit card company or bank, as processing times may vary. If you've completed these steps and still haven't received your refund, please contact us at contato@clhouse.uk.

Exchanges

We replace items if they are defective or damaged upon arrival. If you need to exchange an item, please email us at contato@clhouse.uk with photos of the damage and your order number.

Return Shipping

You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. For items valued over £100, we recommend using a trackable shipping service or purchasing shipping insurance.